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Blog tagged "deckster" - N-Product
2012 saw a huge increase to our marketing budget, but going up from zero wasn't too much of a challenge. While we have never spent a dime on advertising or pr, we knew that we needed to set up shop at these events to maximize our outreach to international retailers and distributors.

Our online customers have been mainly been outside of Canada, and building that presence abroad was always part of the game plan.



The New York International Gift Fair would be our first foray into the trade show world. It is one of the biggest, with an expected traffic of over 200,000 people coming from all over the globe. It was also our most expensive activity to date next to our tooling and North American manufacturing set-up costs. Suffice to say, that we were a bit nervous when we considered the 'investment vs return' equation.

Was it worth it? For us, it was a resounding 'YES!'. Yes, it was expensive. Yes, we had no idea what we were doing. Yes, it was stressful and a lot of hard work. But it was indeed worthwhile. The most valuable part of the experience was the education we received from our fellow exhibitors and the experience. It gave us a glimpse into the market, how the big and small players acted. It also gave us the confidence and the resolve to continue on this long and winding journey.

What was supposed to be a quick synopsis of our experience turned out to be quite a long post, so we decided to divide them up and posted them in parts over the next week or so.

We broke it down to 3 main sections:
  1. Pre-show
  2. At-show
  3. Post-show
We’ll also have some Tips at the end of each article that we think may help ease your process a bit. Just like these below.

Tip: Remember, just like your daily business activity, all decisions are influenced by time or money. Sometimes, the cheapest option will require more of your time and your time is valuable. Don't always go for the cheap.

Tip: Every industry has a calendar of events, a bit of research will help you find the right event that makes sense for you, your product and your potential audience. You can cut your costs by planning ahead and registering early.

We're into movies, it's a fact. Cinema, film, celluloid, talkies, flicks, silver screen, motion pictures; however you like to classify it, we love it. The only thing better than watching a good flick is watching about 10 of them over the course of a few days surrounded by the talented people that make movie magic. And all this flurry of activity to raise awareness for some great causes. Pretty cool..haha, get it? Park City...skiing...snow? Never mind.

When an opportunity of a lifetime came knocking. We kicked the door open. 

The "Eco Hideaway" Music Saves Lives Lounge at Sundance this year brought together musicians and (up and coming and veteran) entertainers to the Stein Erikson Lodge in Park City, Utah. Together, everyone was there to support Music Saves Lives, a great organization that unites music and entertainers in an effort to bring attention to great initiatives such as blood donation drives and organ and marrow registration.

Here are some of the stars who attended the event rockin' their Decksters. See the entire album on our FB page.

We were more than happy to be associated with such a worthy cause. It looked like everyone had a great time. 

Unfortunately, we couldn't attend the festival ourselves. They say timing is everthing. Although, we both have dreamt of going to Sundance, we had no plans of going this year. Our involvement with Sundance came out of the blue about a month before the event. We were contacted via Twitter by Gotham Chandna (@gothamc) of Cloud21 PR, he was a fan of the Deckster and asked us to participate. Being total fan-nerds of Sundance, it was (sort of an) easy choice. How this came into being is a testament of how business is done these days. 

First contact via Twitter, brief meeting via Skype, 90% subsequent communication via DMs and email. A first for us for sure, we still prefer sealing deals in person with a solid look in the eyes and a firm handshake. Gotham was a pleasure to work with. He made the process smooth and worry free, a consummate professional. We would readily work with him and his team again.

Unfortunately, we had already planned to be in NYC the following week, we were in full prep mode for our first industry trade show, the New York International Gift Fair—we'll be adding a blog post on that later. As a small up and coming company, we only had the budget for 1 major event this year. So this is still the closest to Sundance we have ever been. By proxy is better than by nothing right?

Sundance and the "Eco Hideaway" represents so many things we feel passionate about, a film festival that showcases indie films and talent, and a fun event that is intrinsically linked with music and charity. That's a win all around in our books.

Thirty-nine. That's the number of bits and pieces that make up one Deckster, packaging, inserts and all. In our tiny workshop, each one is hand-assembled. Once packaged, after a hug and a kiss (we wipe it afterwards), it's sent into the world ready to love and to be loved.

Just Pop+Lock+Go.

Our one year anniversary came and went, and in keeping with the current pattern we were too busy to really notice. September 12 the day was, if anyone is keeping score. There may have been a quick note on Facebook or Twitter and a quick high-five, before we buried our heads back into the grind. We celebrated by assembling and packaging Decksters and writing mailing labels!



It’s been a roller coaster of a year—check that— it’s been an out-of-control speeding bus driven by Sandra Bullock filled with craziness, fun and not-so-much fun. Juggling full time jobs, a new business, a young family, home maintenance, friends, family and everything else has been a challenge. We’ve had to make a lot of sacrifices to make it all work, but we still feel blessed to be able to build something that we are passionate about. We’re still trying to find the right groove, supporting each other whether we succeed or fail. This takes place every day.
 
We hope to build a business that we are proud of; something that represents who we are and what we believe in. 
  
Sure, the ball(s) drops sometimes, we just pick them back up and try again. We made one agreement before we dove head first into N-Product, we don’t let the ball drop when it came to our son. Amidst the chaos, we have managed to keep family first, dedicating time everyday to us as a family.
 
This marathon just started, we have a lot of hustling to do. We hope that once we have gained some momentum, there will be more time for friends and other adventures.  

We thank everyone from the bottom of our hearts for being unbelievably supportive and so understanding when we sometimes (most times) bail on plans at the last minute. 

We will make it up to you all. Promise. 

Merci merci merci.  Bisous xo

Chrys & Dom


From the get-go, we always wanted to divert from the norm. If they went right, we'd go left. If they zigged, we'd moonwalked. 
 
You get the drift. 
 
So, when it was time to complete our product packaging, we really didn't want to go the traditional route and have some bland printed materials. We figured that both the Deckster and our customers were too smart to require extensive instructions. The Deckster is fun to use, so why can't the instructions be a little more fun too? Who's with us?
 
 
We went with a single small card, scrapped all the small text mumbo-jumbo, added a link to product care page and threw in a little wee QR code to play our user guide video that we affectionately call, 'Love Your Deckster: A Brief Visual Aid to Joy & Happiness'.
 
 
Now, wasn't that better than some quad-fold piece of paper that you'd chuck in the trash anyway?

To know us, you must understand that we are obsessed about the little details. Whenever we can, we try to add certain subtle design elements that may have been missed on first or even second view; but they are there, sitting and waiting to be discovered. 

The same is true for the Deckster logo. Here's some insight behind the logo and how it found its way in becoming what you see today. From the beginning, we knew that the cassette tape would be a strong design influence, from the name, the Pop + Lock System to logo itself. 

As for the name, we never ever considered using the “i” preface to the name such iDeckster or iDeck. We both thought that any variation of that would iSuck. So we thought of a couple others. Nanodeck. Didn’t like it. Timedeck. Lame. Nanotimedeck. Super lame. Decktime. You get the drift.

Deckster was our first thought, the only issue we had was that if someone heard their name, they immediately thought of a certain sexy and aloof serial killer on HBO.

Here's some early sketches with the other (crap) name options.

Once, we settled on the name. We wanted the typography to mimic that shiny ribbon that 'holds' the music inside a cassette tape. The typography needs to feel like the tape ribbons while maintaining legibility, single colour reproduction and scaling, etc. All those silly classic logo design rules.

The base typeface was Steiner Light, similar to Bauhaus and few others. Steiner Light is a simple sans serif font with no odd counters and other weird type anatomy. We decided on all lower cases, softer in view while the name is quick and bold to say out loud. The lower casing made for easier work kerning and other modifications.

We identified certain parts of the letterform that we wanted to modify.

A close-up of the positioning and interplay between 2 characters in particular.

After mods to shoulders, finials, descenders and ascenders. Here's a before and after.

Once we were happy with the custom mods, we kerned them real tight. Then we needed to do a bit of clean-up.

In this view, you can see that each character is made of multiple points on the curves. Makes for a less than perfect radius. Sure, no one would notice except us, but no matter. We couldn't sleep at night if those errant points stayed.

The mess zoomed in! The horror.

We wanted the logo to be made up strictly concentric circles and straight lines. So, we needed to be overhauled. Fresh start anyone?

You get a concentric circle. Everyone gets a concentric circle. 

Look how clean this is. I mean, it only has enough points to create the shape. No more, no less.

Finally done! Now, we knew that we would roll out various styles for the Deckster. We needed an unique modifier to our identity. We are using the ________:CLASS structure. The FIRST:CLASS speaks to the high quality of the design and materials, and because....it's the first style out of the oven. Genius right? To balance and unify the identity with its imodifier, we used a 'slash' that if you measure from the baseline, it's the same angle as the radius of the Deckster when opened. Neato!

So there you have it. A simple design, that took a bit of time, elbow grease and a heathy dose of typographic obsession.

 

Watch the clip and skip all the wordy/paragraphy parts.

The board game Snakes and Ladders is a great metaphor for the life of an entrepreneur. A simple roll of the dice and your path can dramatically change in an instant. The following is a little tale that involves a (fortuitous) ladder. 

May 11th was a Wednesday, ordinary in almost every way. I had just finished a late shift working on our 8 month old startup the evening before and back at my day job with a little 4 hour nap in between. Throughout the day, I had noticed some mention of a little Shopify (our platform) contest on Twitter. Didn’t register at all.

Day swapped places with night and I found myself back in front of my laptop punching in for another shift at the mom & pop shop that is our company. In between emails to suppliers, corp blog posts and refining our product packaging, I glanced over to my Twitter stream to notice a reminder tweet from @accordianguy (né Joey Devilla) that the Shopify contest was closing at midnight.

The time was 11:15 pm. 

This time I clicked. Win a 45 min Skype session with Gary Vaynerchuk, add your best lesson learnt as an entrepreneur in the comments and best one wins. Gary is a busy man. He does this, this and all of these. Did is kind of a big deal.

‘Sure, why not’ is sometimes one of the most compelling reasons for action. So I added the following comment: 

<< Discipline, it applies to every facet of entrepreneurship (and life really). Selecting a set of values and staying true to it. Crafting, nurturing and sharing your brand narrative. Knowing your comfort zone and making a call to jump out of it. Making promises to customers/employees/supply partners and following through. Perfecting a product/service and knowing when to release and iterate. Assembling the right people who share a culture of discipline.

Being completely exhausted and replying to the last few customer emails. Being utterly consumed and realizing that it’s time for family and friends. Having discipline is the common thread. Hard to do but always rewarding. >>

I clicked ‘submit’. The page refreshed, but my comment didn’t display. Hmmm. Moderation maybe? Server congestion? Just to be safe, let’s try this again. So I repeated my actions and clicked ‘submit’ again. This time the comment displayed. The time was 11:43 pm.

By the next morning, I had forgotten about the contest until a fateful email from Team Shopify dropped in my inbox a couple of mornings later. ‘Good news, we selected your comment as the best in the Win a Power Session with Gary Vaynerchuk Contest!

Shut. The. Front. Door.

I didn’t even have the chance to tell my wife and business partner that I had entered the contest. Suffice it to say that we were pretty ecstatic about the turn of events. This opportunity cannot be measured in any typical fashion. Huge.

The Skype chat was to take place the following week. How can we possibly organize our thoughts into a coherent structure so we can maximize this 45 min session without just peppering him with questions? Opportunities like this just aren't common—Gary was a person in high demand, his typical audience fills auditoriums. We decided that the best route was a casual conversation; just enjoy the experience for what it was. When the meeting time was finalized, my wife couldn’t make it since we still worked full time. 1 on 1, just me and Gary V. Breathe, be cool, and don’t talk too much, repeat.

Then came the familiar Skype ring. 

Our conversation lasted longer than the scheduled 45 min. It was a very relaxed and enjoyable conversation. It was authentic. And it was game changing experience for me and our company. Five minutes into the chat, you quickly see firsthand Gary’s passion for business, and more importantly his passion to help build other businesses. Instead of a Q & A, it became a brainstorm session. He listened, and then he sprang into action. First, he cracked the window open for us, then he left us a key under the doormat and finally he left the key in the ignition with the motor running. 

He introduced us to some really key contacts, along with sharing some very direct and applicable advice, all of which are invaluable; but after the chat he emailed me with a simple tip that really resonated with me.

‘Try to offer your services to these new contacts also, don’t make it just about you.’ 

This struck a cord with me. When you’re a startup, you are so hungry for a break of any manner (a review, an article, a purchase order, etc.), you forget that it’s still about relationships. What can you do for them also? Building a business and building a relationship are similes. 

Having someone like Gary like our product and company philosophy is mind-blowing. He is exposed to dozens of ideas, startups and brands every day. It has definitely given us fuel to keep plugging away. Long nights and long roads are still ahead, but this experience has giving us a big lift. In keeping with the Snakes & Ladders analogy, on that eventful day Gary Vaynerchuk was our escalator.

 

Sometimes putting yourself out there compels you to act. This tweet changed the course for our entire family for the next few months. While both of us were working full-time, raising our son, trying to remember to walk our dog and making sure our relationship wasn't the last thing on our lists of priorities, something special happened. Together, propelled by our desire to create, we made something. 

Something pretty cool. 

And to think, I even had 36 characters to spare.